At Moiss Era, we take great pride in the quality and craftsmanship of our jewelry. Your satisfaction is our priority, which is why we offer a transparent and simple return process. If, for any reason, you're not completely satisfied with your purchase, we're here to make it right with our flexible 30 day return and exchange policies.

How to Initiate a Return

To begin a return, please reach out to our Customer Service team for return authorization. You can contact us via email at contact@moisserajewels.com, and our team will guide you through the process.

Return Policies

• Return Window: Returns are accepted within 30 days from the shipment date. Exchanges are allowed within 45 days.
• Condition: All returned items must be in their original, unworn condition, with all original documentation including certificates.
• Modifications: Items modified, engraved, or resized by a third party are not eligible for return.
• Signs of Wear: Returns showing signs of wear or damage will not be accepted.
• Unauthorized Returns: Packages returned without authorization will not be accepted.
• Non-Refundable Costs: Shipping and handling costs are non-refundable unless the item is defective.
• Deduction Fees: A $30 restocking fee may be deducted from refunds.
• Exclusions: International orders, clearance items, and special services are excluded.
• Photos: At least two photos of the item are required before initiating the return.
• Customized Items: Customized or engraved jewelry cannot be returned.
• Final Sale Items: Final sale items cannot be returned or exchanged.

Cancellation Policy

Orders may be cancelled before shipment. Once an order has been shipped, it will fall under our return policy.

Return Address

Please contact us at contact@moisserajewels.com to receive the correct return address. Our customer support team usually responds within 24 hours.

Note: After receiving the return address, items must be returned within seven (7) working days.

Prepare Your Return

• Include original packaging and all materials.
• Place items in the original jewelry box.
• Write your order number on the outside of the package.
• Avoid writing “jewelry” or “diamonds” on the package.
• Ensure the order number is visible on the label.

Ship Your Return

Drop off your package at the local post office and obtain a receipt as proof of shipment.

Send the tracking number to contact@moisserajewels.com

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Receipt and Inspection

Once we receive your return, our Quality Assurance team will inspect the item within 3 business days. After approval, refunds will be issued through the original payment method.