Refund & Exchange Policy

Love Your Jewelry or Let Us Make It Right, That's the Moiss Era Promise

Shop confidently with Moiss Era. Enjoy transparent refund and exchange policies, premium quality assurance, dedicated customer support, and a worry-free jewelry shopping experience.

Shop With Complete Confidence

• At Moiss Era, we want you to love every piece you receive. That's why we offer a simple, transparent, and customer-friendly Refund & Exchange Policy designed to give you complete peace of mind when shopping with us.

Hassle-Free Refunds

• If your order qualifies for a refund due to a manufacturing defect, incorrect item received, or an issue caused by us, we will process your refund promptly after inspection and approval within 3 business days.

Quality Guarantee

• Every Moiss Era piece undergoes rigorous quality checks before shipment to ensure it meets our premium craftsmanship standards. We stand behind the quality of every item we create.

How to Initiate a Return

• To begin a return, please reach out to our Customer Service team for return authorization. You can contact us via email at contact@moisserajewels.com, and our team will guide you through the process.

Return Policies

• Return Window: Returns are accepted within 30 days from the shipment date. Exchanges are allowed within 45 days.
• Condition: All returned items must be in their original, unworn condition, with all original documentation including certificates.
• Modifications: Items modified, engraved, or resized by a third party are not eligible for return.
• Signs of Wear: Returns showing signs of wear or damage will not be accepted.
• Unauthorized Returns: Packages returned without authorization will not be accepted.
• Non-Refundable Costs: Shipping and handling costs are non-refundable unless the item is defective.
• Deduction Fees: A $30 restocking fee may be deducted from refunds.
• Photos: At least two photos of the item are required before initiating the return.
• Customized Items: Customized or engraved jewelry cannot be returned.

Cancellation Policy

• Orders may be cancelled before shipment. Once an order has been shipped, it will fall under our return policy.
• Return Address: 101–835 Chelton Rd London, Ontario N6M 0K7 Canada.
• Note: After receiving the return address, items must be returned within seven (7) working days.

Prepare Your Return

• Include original packaging and all materials.
• Place items in the original jewelry box.
• Write your order number on the outside of the package.
• Avoid writing “jewelry” or “diamonds” on the package.
• Ensure the order number is visible on the label.

Ship Your Return

• Drop off your package at the local post office and obtain a receipt as proof of shipment.
• Send the tracking number to contact@moisserajewels.com
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Dedicated Customer Support

• Our customer care team is always available to assist you throughout the refund or exchange process and ensure a smooth resolution.

The Moiss Era Promise

• We believe luxury jewelry should be purchased with confidence, not uncertainty. That's why we are committed to delivering exceptional quality, transparent policies, and customer-first service every step of the way.

Your satisfaction is our priority. Your trust is our greatest achievement.