Refund & Exchange Policy

Love Your Jewelry or Let Us Make It Right, That's the Moiss Era Promise

Shop confidently with Moiss Era. Enjoy transparent refund and exchange policies, premium quality assurance, dedicated customer support, and a worry-free jewelry shopping experience.

Made-to-Order Jewelry

Every Moiss Era piece is made-to-order, especially for you.

To ensure the highest level of craftsmanship and quality, we begin creating your jewelry after your order is placed. Because each piece is individually made for you, we are unable to accept cancellations, returns, or exchanges due to a change of mind, incorrect selection, or personal preference once production has begun.
Please carefully review your ring size, metal/plating option, stone selection, engraving details, and other order specifications before placing your order.
If your order arrives with a manufacturing defect, the wrong item, or an issue caused by Moiss Era, please contact our Customer Care team immediately. We will review the issue and, where applicable, arrange a replacement, repair, exchange, or refund.

Shop With Complete Confidence

At Moiss Era, we want you to love every piece you receive. Our 30-Day Return & 45-Day Exchange Policy is designed to give you peace of mind while keeping your shopping experience simple and transparent.

30-Day Returns

Eligible items may be returned within 30 days from the shipment date, provided they meet all return requirements outlined below.

45-Day Exchanges

Eligible items may be exchanged within 45 days from the shipment date. Our Customer Care team will guide you through the exchange process.

Our Quality Promise

Every Moiss Era piece undergoes careful quality inspection before shipment to ensure it meets our standards for craftsmanship, finish, and presentation.
If your jewelry arrives with a manufacturing defect or you receive an incorrect item, please contact us and we will work to make it right.

How to Initiate a Return or Exchange

Please contact our Customer Care team before sending anything back. Email: contact@moisserajewels.com
Our team will review your request, confirm eligibility, and provide the return instructions.
To help us process your request quickly, we may ask for clear photos of the jewelry and its condition.

Return & Exchange Requirements

To be eligible for a return or exchange:

The item must be returned within the applicable return or exchange period.
Jewelry must be in its original, unworn and unused condition.
All original packaging, certificates, documentation, and accompanying materials must be included.
Items that have been engraved, modified, resized, repaired, or altered by a third party are not eligible.
Items showing signs of wear, damage, or misuse are not eligible.
Customized, personalized, or engraved jewelry is not eligible for return or exchange unless the item arrives defective or incorrect.
Returns must be authorized by our Customer Care team before shipment.
Unauthorized returns may not be accepted.

Refunds

Once your returned item is received and approved following inspection, we will initiate the applicable refund within 3 business days.
Refunds are issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the return is due to a manufacturing defect, incorrect item, or an error on our part.
A $30 restocking fee may apply to eligible returns. This fee does not apply when the return is due to a manufacturing defect, incorrect item, or an error attributable to Moiss Era.

If Your Jewelry Arrives Defective or Incorrect

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
We will review the issue and, where applicable, arrange a replacement, exchange, or refund at no additional return-shipping cost to you.

Cancellation Policy

For customized, personalized, engraved, or made-to-order pieces, orders cannot be cancelled after 24 hours from the time the order is placed.
If you wish to cancel your order, you must reply to your Order Confirmation email within 24 hours of placing the order with your cancellation request. Cancellation requests received after this 24-hour period will not be accepted.
Once an order has shipped, cancellation is no longer available and the order will be subject to our Return & Exchange Policy.

Preparing Your Return

Once your return has been approved:

Include the jewelry in its original packaging.
Include all certificates, documentation, and accompanying materials.
Place the jewelry securely inside its original jewelry box.
Include your order number with the return.
Package the shipment securely to prevent damage during transit.
Do not write words such as “jewelry,” “diamonds,” or “precious stones” on the exterior of the package.

Shipping Your Return

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, incorrect item, or an error on our part.
We strongly recommend using a tracked and insured shipping service and retaining your shipping receipt until your return has been fully processed.
Once shipped, please send the tracking information to: contact@moisserajewels.com
Moiss Era is not responsible for returns that are lost or damaged while being shipped back to us.

Return Address

After your return request has been approved, our Customer Care team will provide the appropriate return address and shipping instructions.

Dedicated Customer Support

Questions about your return or exchange?
Our Customer Care team is here to help you throughout the process and ensure your experience is handled with care.

Email: contact@moisserajewels.com

The Moiss Era Promise

We believe luxury jewelry should be purchased with confidence, not uncertainty. That's why we are committed to delivering exceptional quality, transparent policies, and customer-first service every step of the way.

Your satisfaction is our priority. Your trust is our greatest achievement.