At Moiss Era, we ensure that every jewelry piece is carefully packaged and safely delivered to your doorstep. Below you will find all the details regarding our shipping and delivery process.

1. Order Processing

All orders are carefully prepared and processed by our team.

• Orders are processed within 1–3 business days
• Orders placed on weekends or public holidays will be processed on the next business day
• Once your order is shipped, you will receive a confirmation email with tracking details

2. Shipping Time

Estimated delivery times may vary depending on your location.

• Standard Delivery: 7–10 business days

Delivery times may vary during festivals, sales, or high-demand periods.

3. Shipping Charges

• We proudly offer Free Shipping on all orders, with no minimum purchase required.
• Any applicable shipping charges will be clearly displayed at checkout

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment until it reaches you.

5. Delivery Address

Please ensure that your shipping address and contact details are correct when placing an order.

Moiss Era is not responsible for delays or delivery issues caused by incorrect address details provided by the customer.

6. Delivery Attempts

Our delivery partners will attempt to deliver your package. If delivery fails due to:

• Customer unavailability
• Incorrect address
• Failure to respond to delivery calls

The package may be returned to our warehouse.

Additional shipping charges may apply for re-shipping the order.

7. Damaged Packages

If your package arrives damaged or opened, we recommend:

• Taking clear photos immediately
• Contacting our support team within 24 hours of delivery

This helps us investigate and resolve the issue quickly.

8. Shipping Delays

While we work with reliable courier partners, delays may occasionally occur due to:

• Weather conditions
• Logistics issues
• Public holidays
• High shipping volumes

We appreciate your patience in such situations.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Moiss Era Jewelry
Email: contact@moisserajewels.com
Website: www.moisserajewels.com